FAQ's

Shipping :

In stock items will ship within 24 hours of order not including weekends & holidays.

Custom orders will have a turn around time of 2-4 weeks from date of purchase but can extend during busy times such as around the winter holidays.

Shipping cost to & from the Stroup Knives shop will be the responsibility of the customer & will vary based on weight, quantity & shipping destination.

All customers will be provided with a tracking number upon shipping.

Returns :

We do not accept returns or issue refunds due to the unique nature of our products. If there is an issue with your order please contact us so we can try to resolve the order promptly.

Delays in turn around time can & do happen. In the event of a delay in turn around time we will update via email. We do not refund for delayed turn around time. 

 

Customer Service Email : 

stroupknives@gmail.com                                                                                      Please allow 24-48 hours for response.